Data protection is a matter of trust and your trust is important to us. We respect your privacy and personal sphere. The protection and the collection, processing and use of your personal data in accordance with the legal provisions is therefore our primary concern. So you feel safe when using iHaus services, apps and our website (ihaus.de), as well as when using some of your integrated devices and services from other manufacturers/service providers, hereinafter collectively called ''Smart Home Systems'' (SHS), we strictly adhere to the legal provisions when collecting, processing and using your personal data. We would like to inform you about these provisions in detail:
The above-mentioned data is processed by iHaus and used to:
(a) optimize the presentation of the iHaus website for the user, with regard to the user's browser and end device; and
(b) compile, analyze and in some cases disseminate anonymized statistics about the number of visitors to the iHaus website - statistics corresponding to the browsers the user uses and the user's area and/or language, the Referrer and the information collected in order to identify the user's end device.
It should be noted that most browsers feature an option with which the user can restrict or prohibit the storage of cookies. However, if this option is selected, access to certain features of the website and ease of website use may be restricted. However, if this option is selected, access to certain features of the iHaus website and ease of website use may be restricted.
(a) Data collection by Google on website usage and generated by Google cookies (including IP address), as well as the processing of this data by Google, can be prohibited by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Facebook Remarketing and use
2.2.1 when concluding contracts, the iHaus store collects the data that you provide us with during the ordering process, e.g. name, address, email address, payment details, goods ordered.
2.2.2 iHaus only collects this data in order to fulfil the contractual services and obligations. When we deliver the goods, this data is transferred to the appointed shipping company only when required. Otherwise this data is used - in accordance with the legal provisions and only if you do not expressly object - also for internal advertising purposes. The data is not transferred to third parties without your prior consent.
2.2.3 Your payment details are transmitted to the relevant payment services provider corresponding to the chosen payment method. In this case, the payment services provider bears responsibility.
2.2.4 If we make a delivery before payment, we reserve the right to protect our legitimate interests by obtaining information about your creditworthiness, on the basis of mathematical and statistical methods, from a credit agency. To this end, we send the personal data required for your credit check to the relevant credit agency and use the information received with regard to the statistical probability of a payment default to make an informed decision on whether to establish, carry out or terminate the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical and statistical methods and include address details.
Your data privacy rights will be taken into account in accordance with the applicable legal provisions. You can obtain information about the data stored on you by contacting the respective credit agency. This data will not be disclosed to third parties except for the stated purposes of the credit check, concluding a contract and payment processing.
2.3.1 You can also subscribe to the iHaus newsletter. We use the so-called double opt-in process for registration. That is, we send you a confirmation email via the email address you provided after entering your email address. In this email, we request that you confirm that you wish to receive the newsletter. The registration is automatically deleted if you have not confirmed within 24 hours. If you confirm that you wish to receive the newsletter, we store your email address until such time as you decide to unsubscribe. The data is stored for the sole purpose of sending you the newsletter. iHaus also stores your IP addresses each time you log on and confirm, and the dates and times of the relevant declaration in order to prevent a misuse of data.
2.3.2 The mandatory information required to receive the iHaus newsletter is the email address.
Providing us with additional information that is marked separately is optional and used for the sole purpose of customizing the newsletter. We also delete this information when you cancel. You can revoke your consent to receive the newsletter at any time. You can cancel by clicking on the link given in each newsletter email and by using the form provided or via email to email@example.com or by sending us a message to the address given under our contact details in the imprint. This data provided by you will not be disclosed to third parties. Your consent for subscribing to the newsletter is worded as follows:
I would like to receive – subject to revocation at any time – advertising about iHaus's latest products and services or those products and services that iHaus sells via the iHaus store and to be contacted about them via the follow channels:
2.4.1 When you register and set up a user account for the iHaus app we collect the following data: the first and last name you provided upon registration and, if applicable, an additional user name, address, email address and telephone number. The password for the user account is not visible to iHaus and is saved in an encrypted form. It can be reset upon request.
2.4.2 The above-mentioned data is processed by us and used to manage our contractual relationship with you and - in accordance with the legal provisions, provided that you do not expressly object – for internal advertising purposes. This data will not be disclosed to third parties without your prior consent.
2.5.1 When you are logged on to the iHaus app and/or visit our website as a registered user, the iHaus server collects data beyond the data mentioned above at 2.1 in a Activity Log and also automatically data on how the respective iHaus app and the website is being used. During this process, information is collected both with regard to the user and the activity, number of log-ins etc. as well as other statistical data. (such as cookie ID and the amount of data transferred).
2.5.2 We use the above-mentioned data solely for the purpose of being able to provide you with our services, to compile anonymized statistics and to monitor compliance with the legal provisions (particularly with regard to the contractual as well as prohibited use of our services by Robots).
2.6.1 You are free to decide which of the SHSs (devices or services ) supported by the iHaus app you connect with our services. They can be, e.g. cameras, smoke detectors, devices used to control heating, blinds, light installations, consumer electronics equipment or any other services, such as about traffic or weather information. You select the respective SHS from within the user interface of the iHaus app. You are solely responsible for the lawful operation and the configuration of these devices and services (please see again in particular 3.1 and 3.4 of the terms and conditions).
2.6.2 Depending on the range of functions of the SHS and the defined configuration you select, perhaps when using other applications, we collect accordingly only data that the SHS has collected and transmitted. Details of such data is as follows:
2.6.3 The respective SHS is thus integrated in your home network via TCP/IP (Ethernet or WiFi). The SHSs located in your home network are then activated directly either via gateways by third-party manufacturers or via a building bus system. The user profile, configuration and switching states of your home are synchronized with the iHaus Cloud Servers. Communication is performed exclusively via SHA256 encrypted SSL/TLS connections and dial-up into iHaus Cloud is only possible from your home, however, not from the Internet into your home. To enable a control also from other TCP/IP networks (e.g. 3G / LTE), your mobile phone or tablet is synchronized with iHaus Cloud via encrypted connections.
2.6.4 The data collected in this way is stored on a primary iHaus server and assigned to the user account of the corresponding user. This occurs in order to:
You can manage this data in your user account and may delete it individually (e.g. camera still images that are no longer required). Equally, you can end the connection of individual devices or services with the iHaus Services; the related truncated stored data is promptly deleted by us
2.6.5 Furthermore, the data we collect according to 2.6.2 and 2.6.3 above is also encrypted by us and without any personal details, that is to say pseudonymized, and stored on another separate iHaus server. For advertising purposes, market research and needs-based design of the services, we create, on the basis of this data, pseudonymized user profiles. This data is not merged with other personal data unless required for the provision of certain advanced features and services of the iHaus app selected by the user (please see 2.6.6 below). We will not disclose this data to third parties. You can object at any time to the use of this data by pressing on the relevant button in iHaus apps' settings or by contacting us at firstname.lastname@example.org or via our contact address in the imprint.
2.6.6 By integrating certain SHSs, it is possible to use iHaus apps' advanced functions and services, such as automated proposal functions, to improve energy efficiency or convenience features for improved use of relevant SHSs. If, and as long as, you integrate these SHSs and activate the respective advanced functions and services of the iHaus apps, their provision at any time may necessitate that iHaus is limited to the respective SHS as mentioned at 2.6.5, accesses pseudonymized stored devices data, consumption data and usage data (please see again the sample list at 2.6.2), analyses it and in this respect creates a specific SHS user profile. We will not disclose information to third parties.
If you end the connection of these SHSs with the iHaus services as mentioned in 2.6.4, sentence 4, the deletion of the respective data also relates to this SHS user profile.
2.6.7 Logged-on users also interested in a further analysis of the pseudonymized stored devices data, consumption data and usage data as mentioned at 2.6.5 above (please see again the sample list at 2.6.2) of their integrated iHaus SHSs so that they can receive needs-based designed recommendations for use, on the basis of customized user profile, and corresponding customized advertising on iHaus's latest products and services or products and services which iHaus sells via the iHaus store, can register for this from within the iHaus apps dialogue boxes. The registration is optional. You may revoke, at any time, your consent for advanced data analysis by iHaus, the creation of a customized user profile and the transferring of customized advertising by iHaus. You can cancel by pressing the respective button in the settings of the iHaus app or via email to: email@example.com or by sending a message to the address in the imprint. We will not disclose the information you provide to third parties. All data is deleted upon cancellation. The consent you give is worded as follows:
I would like to receive – subject to revocation at any time – advertising about iHaus's latest products and services or those products and services that iHaus sells via the iHaus store as well as customized recommendations for the use of Smart Home Systems on the basis of a customized analysis of my devices data, consumption data and usage data from the iHaus app and integrated Smart Home Systems by iHaus I hereby consent – subject to revocation at any time – to iHaus analysing and creating a customized profile of my Smart Home Systems, on the basis of an individual analysis of my devices data, consumption data and usage data. With regard to this customized advertising and recommendations for use, I would like to be contacted via the following channels using the contact data stored in my user account:
2.7.1 When you contact us (be it via the contact form on our website or by some other means of communication), the data shared (eg name, address, telephone number, email address and other contact information, particulars of the enquiry and the communication about it) is collected by us and used for the purpose of processing user enquiries and stored. Support enquiries can be linked to improve the user service and, as the case may be, to improve the user account in the context of a so-called ticketing system.
2.7.2 Support enquiries may also be evaluated and important or frequently asked questions will be anonymized, potentially revised, and reproduced in the instructions manual (particularly FAQs), without the possiblity of conclusions being drawn about the relevant user.
3.1 Your personal data is stored on our (i) computers located in Germany and (ii) iHaus servers on a cloud server of the telecommunications provider, QSC AG in Germany. QSC AG does not usually have access to the data.
3.2 iHaus has further taken technical and organisational measures in order to protect the iHaus apps and website and the data processing system against loss, damage, access, modifications or disclosure of personal data by unauthorized persons. Personal data is transferred securely via encryption, as is your user login data. For this purpose, we use the coding system SSL (Secure Socket Layer).
The body responsible for the collection, processing and use of your personal data is iHaus AG, Siedlerstrasse 2, 85774 Unterfoehring.
5.1 In accordance with the German Federal Data Protection Act, you are also entitled, as defined by law, to information free of charge and, where applicable, to the amendment, blocking or deletion of your data.
5.2 Information about the personal data stored by iHaus is granted to you solely upon written request. The written request is to be sent by letter, fax or email to:
Telefax: +49 89 9959 059 – 44
Equally, all requests by you with regard to the amendment, blocking or deletion of data must be directed in writing to the address below.
Telefax: +49 89 9959 059 – 44