Privacy Policy

Privacy Policy from 13/07/2016 (effective as of: 17/05/2017)

Data protection is a matter of trust and your trust is important to us. We respect your privacy and personal sphere. The protection and the collection, processing and use of your personal data in accordance with the legal provisions is therefore our primary concern. So you feel safe when using iHaus services, apps and our website (ihaus.de), as well as when using some of your integrated devices and services from other manufacturers/service providers, hereinafter collectively called ''Smart Home Systems'' (SHS), we strictly adhere to the legal provisions when collecting, processing and using your personal data. We would like to inform you about these provisions in detail:

1. Personal data

Personal data is information about the material or personal circumstances of an identified or identifiable individual. This privacy policy does not therefore apply to legal entities and other legal subjects that are not individuals in the sense of sentence 1.

2. Collection, processing and use of personal data

The personal data that iHaus AG (''iHaus'') collects, processes and uses is determined by the activities you carry out when visiting our website. Unless otherwise indicated, the term ''user'' includes, for the purposes of this privacy policy, also those who are just visiting the iHaus website and customers of iHaus stores. The details are as follows:

2.1 Visiting the iHaus website without registering

2.1.1 Visiting and using the iHaus website without registering

When visiting our website - like when visiting most other websites - we collect the following data: IP address, host name, browser and operating system, the language set by the user in the browser or the language corresponding to your area, if necessary the URL of the previously visited website (the so-called Referrer) and whether or not JavaScript is enabled, screen resolution, colour depth and browser window size. iHaus also stores a cookie (a small text file) on the user's computer and assigns it to the user.

The above-mentioned data is processed by iHaus and used to:

(a) optimize the presentation of the iHaus website for the user, with regard to the user's browser and end device; and

(b) compile, analyze and in some cases disseminate anonymized statistics about the number of visitors to the iHaus website - statistics corresponding to the browsers the user uses and the user's area and/or language, the Referrer and the information collected in order to identify the user's end device.

It should be noted that most browsers feature an option with which the user can restrict or prohibit the storage of cookies. However, if this option is selected, access to certain features of the website and ease of website use may be restricted. However, if this option is selected, access to certain features of the iHaus website and ease of website use may be restricted.

2.1.2 Google Analytics

iHaus also uses Google Analytics, a web analytics service by Google Inc. ("Google"). Google Analytics uses cookies to analyze the user's use of the iHaus website. The information generated about the user's use of the iHaus website is usually transferred to a Google server in the United States and stored there. The information transferred by the user's browser under Google Analytics, including anonymize IP and anonymized IP address, will not be merged with other Google data. The user can prohibit the use of Google Analytics, or prohibit its use for the iHaus website, as follows:

(a) Data collection by Google on website usage and generated by Google cookies (including IP address), as well as the processing of this data by Google, can be prohibited by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

(b) When the user uses the iHaus website via their browser, they can prohibit Google Analytics collecting data by clicking on the following link: Google Analytics disable. A so-called opt-out cookie is set which blocks future data collection when visiting this website. For more information about the terms of use and data privacy, please refer to: http://www.google.com/analytics/terms/de.html.

2.1.3 JavaScript content from external providers

The iHaus website uses enabled JavaScript content from external providers. When the user accesses the iHaus website, these external providers may receive personal data about the user's visit to the iHaus website. The user can prohibit this by installing a JavaScript blocker such as the browser plug-in ''NoScript'' (www.noscript.net) or by disabling JavaScript in their browser. This may lead to restricted functionality when visiting the iHaus website. The information here relates specifically to the following external providers:

(a) Facebook

The JavaScript code of the social media network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA (Facebook), is loaded on the iHaus website. If the user has enabled JavaScript in their browser and has not installed a JavaScript blocker, their browser may send personal data to Facebook. iHaus does not know which data Facebook links with the data obtained nor what Facebook uses this data for. For more information, please refer to the Facebook privacy policy. If the user does not want Facebook to be able to link their Facebook account with any visit to the iHaus webiste, they can log out of their Facebook account and disable the running of JavaScript in their browser.

(b) Facebook pixels

Facebook Remarketing and use

Our website uses the Remarketing function ''Custom Audiences'' by Facebook Inc. ("Facebook"). This function presents visitors to this website with interest-based ads (''Facebook Ads'') in the context of a visit to the social media network Facebook. To this end, we implemented the Facebook Remarketing Tag on this website. When visiting the website, a direct link to Facebook servers is established via this tag. In the process, the Facebook server is made aware that you have visited this website and Facebook links this information to your Facebook user account. For more information about data collection and use by Facebook, as well as about your rights in this regard and how to protect your private sphere, please refer to the Facebook privacy policy at https://www.facebook.com/about/privacy/. Alternatively, you can disable the Remarketing function Custom Audiences at https://www.facebook.com/settings/?tab=ads#_=_. To do this, you must be logged on to Facebook.

(c) Google + / Google + 1 button (reproduction of the relevant Google privacy policy)

A Google +1 button is also integrated into the iHaus website. The following reproduced Google privacy policy shall apply for use: ''Collection and disclosure of information: You can publish information worldwide using the Google +1 button. The Google +1 button sends you and other users personalized content from Google and our partners. Google will store both the information that you have provided for a content +1 as well as information about the page you viewed when you clicked +1. Your +1 may be displayed as information along with your profile name and your photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and ads on the Internet. Google records information about your +1 activities to improve google's services for you and others. To use the Google +1 button, you need a public profile that is visible worldwide and contains at least the name selected for the profile. This name is used in all Google services. In some cases, this name can replace any other name that you used when sharing content via your Google account. The identity of your Google profile can be shown to users who know your email address or hold other identifying information about you. Data collection use: In addition to the above-mentioned uses, the information you provide will be used in accordance with the current Google privacy policy. Google may release aggregate statistics about the + 1 activities of the user, or as the case may be, disclose them to other users and partners, such as publishers, advertisers or affiliated websites.''

(d) Twitter

Twitter functions are integrated into the iHaus website. These functions are provided by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the ''retweet'' function, the websites you visit are linked to your Twitter account and made known to other Internet users. During this process, data is also transferred to Twitter. We would like to point out that, as site providers, we have no knowledge about the content of the data transferred and usage thereof by Twitter. For more information, please refer to the Twitter privacy policy at http://twitter.com/privacy. To change your Twitter privacy preferences, go to account settings at http://twitter.com/account/settings.

2.2 Purchasing goods in the iHaus store (on the iHaus website ihaus.de)

2.2.1 when concluding contracts, the iHaus store collects the data that you provide us with during the ordering process, e.g. name, address, email address, payment details, goods ordered.

2.2.2 iHaus only collects this data in order to fulfil the contractual services and obligations. When we deliver the goods, this data is transferred to the appointed shipping company only when required. Otherwise this data is used - in accordance with the legal provisions and only if you do not expressly object - also for internal advertising purposes. The data is not transferred to third parties without your prior consent.

2.2.3 Your payment details are transmitted to the relevant payment services provider corresponding to the chosen payment method. In this case, the payment services provider bears responsibility.

2.2.4 If we make a delivery before payment, we reserve the right to protect our legitimate interests by obtaining information about your creditworthiness, on the basis of mathematical and statistical methods, from a credit agency. To this end, we send the personal data required for your credit check to the relevant credit agency and use the information received with regard to the statistical probability of a payment default to make an informed decision on whether to establish, carry out or terminate the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical and statistical methods and include address details.
Your data privacy rights will be taken into account in accordance with the applicable legal provisions. You can obtain information about the data stored on you by contacting the respective credit agency. This data will not be disclosed to third parties except for the stated purposes of the credit check, concluding a contract and payment processing.

2.3 Subscribing to the iHaus newsletter

2.3.1 You can also subscribe to the iHaus newsletter. We use the so-called double opt-in process for registration. That is, we send you a confirmation email via the email address you provided after entering your email address. In this email, we request that you confirm that you wish to receive the newsletter. The registration is automatically deleted if you have not confirmed within 24 hours. If you confirm that you wish to receive the newsletter, we store your email address until such time as you decide to unsubscribe. The data is stored for the sole purpose of sending you the newsletter. iHaus also stores your IP addresses each time you log on and confirm, and the dates and times of the relevant declaration in order to prevent a misuse of data.

2.3.2 The mandatory information required to receive the iHaus newsletter is the email address.

Providing us with additional information that is marked separately is optional and used for the sole purpose of customizing the newsletter. We also delete this information when you cancel. You can revoke your consent to receive the newsletter at any time. You can cancel by clicking on the link given in each newsletter email and by using the form provided or via email to support@ihaus.de or by sending us a message to the address given under our contact details in the imprint. This data provided by you will not be disclosed to third parties. Your consent for subscribing to the newsletter is worded as follows:

I would like to receive – subject to revocation at any time – advertising about iHaus's latest products and services or those products and services that iHaus sells via the iHaus store and to be contacted about them via the follow channels:

  • Email

All information is voluntary. You can revoke your consent to receive the newsletter at any time and cancel by clicking on the link given in each newsletter email and using the form provided or via email to support@ihaus.de or by sending a message to the address given under our contact details in the imprint. The cancellation is in accordance with our privacy policy.

2.4 Registering a user account for the iHaus app

2.4.1 When you register and set up a user account for the iHaus app we collect the following data: the first and last name you provided upon registration and, if applicable, an additional user name, address, email address and telephone number. The password for the user account is not visible to iHaus and is saved in an encrypted form. It can be reset upon request.

2.4.2 The above-mentioned data is processed by us and used to manage our contractual relationship with you and - in accordance with the legal provisions, provided that you do not expressly object – for internal advertising purposes. This data will not be disclosed to third parties without your prior consent.

2.5 Using the iHaus app and website as a registered user

2.5.1 When you are logged on to the iHaus app and/or visit our website as a registered user, the iHaus server collects data beyond the data mentioned above at 2.1 in a Activity Log and also automatically data on how the respective iHaus app and the website is being used. During this process, information is collected both with regard to the user and the activity, number of log-ins etc. as well as other statistical data. (such as cookie ID and the amount of data transferred).

2.5.2 We use the above-mentioned data solely for the purpose of being able to provide you with our services, to compile anonymized statistics and to monitor compliance with the legal provisions (particularly with regard to the contractual as well as prohibited use of our services by Robots).

2.6 Connecting Smart Home Systems with iHaus Services

2.6.1 You are free to decide which of the SHSs (devices or services ) supported by the iHaus app you connect with our services. They can be, e.g. cameras, smoke detectors, devices used to control heating, blinds, light installations, consumer electronics equipment or any other services, such as about traffic or weather information. You select the respective SHS from within the user interface of the iHaus app. You are solely responsible for the lawful operation and the configuration of these devices and services (please see again in particular 3.1 and 3.4 of the terms and conditions).

2.6.2 Depending on the range of functions of the SHS and the defined configuration you select, perhaps when using other applications, we collect accordingly only data that the SHS has collected and transmitted. Details of such data is as follows:

  • still images from a camera that has been placed in or on the building by you;
  • contact details (e.g. email addresses, or telephone numbers, if applicable) for alarm calls;
  • time displays with regard to the start-up and shutdown (e.g. the activation or deactivation of alarm systems);
  • configurations and other devices information;
  • switching states;
  • brightness values or colour values;
  • noise level;
  • consumption data.

2.6.3 The respective SHS is thus integrated in your home network via TCP/IP (Ethernet or WiFi). The SHSs located in your home network are then activated directly either via gateways by third-party manufacturers or via a building bus system. The user profile, configuration and switching states of your home are synchronized with the iHaus Cloud Servers. Communication is performed exclusively via SHA256 encrypted SSL/TLS connections and dial-up into iHaus Cloud is only possible from your home, however, not from the Internet into your home. To enable a control also from other TCP/IP networks (e.g. 3G / LTE), your mobile phone or tablet is synchronized with iHaus Cloud via encrypted connections.

2.6.4 The data collected in this way is stored on a primary iHaus server and assigned to the user account of the corresponding user. This occurs in order to:

  • maintain the functionality and the trouble-free operation of the SHS;
  • ensure the functions and services of iHaus apps; and
  • create backup files of the SHS configuration.

You can manage this data in your user account and may delete it individually (e.g. camera still images that are no longer required). Equally, you can end the connection of individual devices or services with the iHaus Services; the related truncated stored data is promptly deleted by us
.

2.6.5 Furthermore, the data we collect according to 2.6.2 and 2.6.3 above is also encrypted by us and without any personal details, that is to say pseudonymized, and stored on another separate iHaus server. For advertising purposes, market research and needs-based design of the services, we create, on the basis of this data, pseudonymized user profiles. This data is not merged with other personal data unless required for the provision of certain advanced features and services of the iHaus app selected by the user (please see 2.6.6 below). We will not disclose this data to third parties. You can object at any time to the use of this data by pressing on the relevant button in iHaus apps' settings or by contacting us at support@ihaus.de or via our contact address in the imprint.

2.6.6 By integrating certain SHSs, it is possible to use iHaus apps' advanced functions and services, such as automated proposal functions, to improve energy efficiency or convenience features for improved use of relevant SHSs. If, and as long as, you integrate these SHSs and activate the respective advanced functions and services of the iHaus apps, their provision at any time may necessitate that iHaus is limited to the respective SHS as mentioned at 2.6.5, accesses pseudonymized stored devices data, consumption data and usage data (please see again the sample list at 2.6.2), analyses it and in this respect creates a specific SHS user profile. We will not disclose information to third parties.
If you end the connection of these SHSs with the iHaus services as mentioned in 2.6.4, sentence 4, the deletion of the respective data also relates to this SHS user profile.

2.6.7 Logged-on users also interested in a further analysis of the pseudonymized stored devices data, consumption data and usage data as mentioned at 2.6.5 above (please see again the sample list at 2.6.2) of their integrated iHaus SHSs so that they can receive needs-based designed recommendations for use, on the basis of customized user profile, and corresponding customized advertising on iHaus's latest products and services or products and services which iHaus sells via the iHaus store, can register for this from within the iHaus apps dialogue boxes. The registration is optional. You may revoke, at any time, your consent for advanced data analysis by iHaus, the creation of a customized user profile and the transferring of customized advertising by iHaus. You can cancel by pressing the respective button in the settings of the iHaus app or via email to: support@ihaus.de or by sending a message to the address in the imprint. We will not disclose the information you provide to third parties. All data is deleted upon cancellation. The consent you give is worded as follows:

I would like to receive – subject to revocation at any time – advertising about iHaus's latest products and services or those products and services that iHaus sells via the iHaus store as well as customized recommendations for the use of Smart Home Systems on the basis of a customized analysis of my devices data, consumption data and usage data from the iHaus app and integrated Smart Home Systems by iHaus I hereby consent – subject to revocation at any time – to iHaus analysing and creating a customized profile of my Smart Home Systems, on the basis of an individual analysis of my devices data, consumption data and usage data. With regard to this customized advertising and recommendations for use, I would like to be contacted via the following channels using the contact data stored in my user account:

  • Email
  • telephone
  • fax

All information is voluntary. The consent to advanced data analysis by iHaus as set out above, the creation of a customized profile and the transferring of customized advertising and recommendations for use by iHaus may be cancelled at any time by pressing a button in the iHaus apps settings or via email to support@ihaus.de or by sending a message to our contact address in the imprint. Cancellation is in accordance with our privacy policy.

2.7 Contacting iHaus

2.7.1 When you contact us (be it via the contact form on our website or by some other means of communication), the data shared (eg name, address, telephone number, email address and other contact information, particulars of the enquiry and the communication about it) is collected by us and used for the purpose of processing user enquiries and stored. Support enquiries can be linked to improve the user service and, as the case may be, to improve the user account in the context of a so-called ticketing system.

2.7.2 Support enquiries may also be evaluated and important or frequently asked questions will be anonymized, potentially revised, and reproduced in the instructions manual (particularly FAQs), without the possiblity of conclusions being drawn about the relevant user.

3. data security and secure data transfer

3.1 Your personal data is stored on our (i) computers located in Germany and (ii) iHaus servers on a cloud server of the telecommunications provider, QSC AG in Germany. QSC AG does not usually have access to the data.

3.2 iHaus has further taken technical and organisational measures in order to protect the iHaus apps and website and the data processing system against loss, damage, access, modifications or disclosure of personal data by unauthorized persons. Personal data is transferred securely via encryption, as is your user login data. For this purpose, we use the coding system SSL (Secure Socket Layer).

4. Responsible Body The body responsible for the collection, processing and use of your personal data is iHaus AG, Siedlerstrasse 2, 85774 Unterfoehring. 5. Rights of concerned persons: disclosure, amendment, blocking, deletion and cancellation 5.1 In accordance with the German Federal Data Protection Act, you are also entitled, as defined by law, to information free of charge and, where applicable, to the amendment, blocking or deletion of your data. 5.2 Information about the personal data stored by iHaus is granted to you solely upon written request. The written request is to be sent by letter, fax or email to: iHaus AG Siedlerstrasse 2 85774 Unterfoehring Telefax: +49 89 9959 059 – 44 Email: datenschutz@ihaus.de Equally, all requests by you with regard to the amendment, blocking or deletion of data must be directed in writing to the address below. 5.3 The German Federal Data Protection Act further grants concerned parties, subject to certain conditions, the right to object to the collection, the processing or use of personal data. If the user wishes to object to the collection, processing or use of personal data by iHaus corresponding to this privacy policy as a whole or with regard to individual measures, you must write in the form of a letter, fax or email to the following address: iHaus AG Siedlerstrasse 2 85774 Unterfoehrung Telefax: +49 89 9959 059 – 44 Email: datenschutz@ihaus.de 6. Changes to the privacy policy iHaus reserves the right to change the privacy policy at any time in the future, in accordance with no. 10 in the terms and conditions.

4. Responsible Body

The body responsible for the collection, processing and use of your personal data is iHaus AG, Siedlerstrasse 2, 85774 Unterfoehring.

5. Rights of concerned persons: disclosure, amendment, blocking, deletion and cancellation

5.1 In accordance with the German Federal Data Protection Act, you are also entitled, as defined by law, to information free of charge and, where applicable, to the amendment, blocking or deletion of your data.

5.2 Information about the personal data stored by iHaus is granted to you solely upon written request. The written request is to be sent by letter, fax or email to:

iHaus AG
Siedlerstrasse 2
85774 Unterfoehring
Telefax: +49 89 9959 059 – 44
Email: datenschutz@ihaus.de

Equally, all requests by you with regard to the amendment, blocking or deletion of data must be directed in writing to the address below.

5.3 The German Federal Data Protection Act further grants concerned parties, subject to certain conditions, the right to object to the collection, the processing or use of personal data. If the user wishes to object to the collection, processing or use of personal data by iHaus corresponding to this privacy policy as a whole or with regard to individual measures, you must write in the form of a letter, fax or email to the following address:
iHaus AG
Siedlerstrasse 2
85774 Unterfoehrung
Telefax: +49 89 9959 059 – 44
Email: datenschutz@ihaus.de

6. Changes to the privacy policy

iHaus reserves the right to change the privacy policy at any time in the future, in accordance with paragraph 10 of the general terms and conditions.


The English version of this Privacy Policy is solely a translation. In the event of contradictions between the German and the English version, the German version shall take priority over the English version

 

 

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